There are several key steps to resolving problems in a timely manner. The first and most critical step is communicating the relevant information to Run Tech Support. You should be able to provide the following information about an incident when submitting a problem report.

1. Describe the setting, including program module, type of transaction, operation being performed.

2. What was the expected result? What the actual result?

3. Did it work before and then 'break'? What changed since the last time it worked?

4. Was a new program or software update recently installed for the operating system or any other software?

5. Is this a single incident or a recurring problem?

6. Is the problem isolated to a single, several, or all computers? Is it a new computer?

7. Can the problem be reproduced? If yes, describe how to recreate.

8. Did anything 'eventful' happen preceeding the problem? For example, a system crash or power outage.

9. If the problem is with a transaction, provide the transaction details? For example, association number, account number, invoice number, dates, amounts, etc.

Click HERE to submit a Problem Report.